Please contact us before you return an item so we know it's on its way. If items are damaged in shipment, please contact us immediately at firstname.lastname@example.org and keep all packing materials. The carrier may want to inspect the package or the packing materials in order to process the insurance claim.
We guarantee all items made by Pembroke Historical for defects in materials and workmanship. If any of our items fail because of a defect please contact us immediately at email@example.com and we will repair or replace the item if possible and refund the purchase price if not. Our warranty does not apply if the product has been altered, abused, or used in a manner other than intended.